GOLD CLASS CUSTOMER CARE AT CAPITAL S.M.A.R.T
Capital S.M.A.R.T is aiming for gold class customer care within its front-of-house operations, to match the fast high quality collisions repairs delivered by its centres.
General Manager Customer Care Alana Searls said people who had a passion for customer service were critical to the development of the customer care function.
"We realised we have to make customers feel special, from the moment they make their first contact with Capital S.M.A.R.T, to the point where they pick up their repaired vehicle."
The company is recruiting team members from industries which have a customer service culture, such as retailing and aviation.
Chief Executive Norman Moss said the passion for providing customer service was part of Capital S.M.A.R.T's DNA.
"We want to delight our customers on every step of their journey through Capital S.M.A.R.T".
Mr Moss said and the business will continue to recruit a blend of experience from outside the collision repair industry for its customer care team to complement the highly trained and skilled technicians within its fast growing Repair Centres nationally.
Currently there are over forty members in the customer care team across a network of thirteen centres in Australia.