CAPITAL S.M.A.R.T OPENS AT MURRUMBEENA, VICTORIA
Capital S.M.A.R.T has opened a new centre at Murrumbeena, 12 kilometres from Melbourne's CBD.
The centre complements Capital S.M.A.R.T's existing six locations in Victoria and gives customers more choice and convenience with collision repair services.
It is located close to the existing Production Centre at Bentleigh East and will be an integral part of the S.M.A.R.T campus in this area which will also house the new Training Academy due to open later in 2012.
Customers can deliver their vehicles to Murrumbeena, where repair estimates are completed and parts ordered, with necessary repairs then carried out at other Capital S.M.A.R.T locations.
Chief Executive Officer, Norman Moss, said the aim was to give customers more options and potentially reduce the time they spent to get to the collision repairs location.
"Our promise to customers is to deliver a high level of service in convenient locations, and by increasing our network we are delivering on that commitment."
"The training we have given our customer care team at Murrumbeena means they will provide the highest levels of customer service."
The significant investment Capital S.M.A.R.T has made in technology and improving workflow has paid off and been key to the expansion of its network.
Chief Operating Officer Jim Vais said using innovation to improve processes had delivered flexibility in the design and configuration of the network which facilitated fast, efficient and high quality drivable repairs as well as providing more convenience for customers.