Capital S.M.A.R.T Acquires QPlus Production
Capital S.M.A.R.T Repairs will acquire and take control of Sydney-based heavy-hit repair centre, QPlus Production, in the first stage of a diversification strategy into high severity repairs.
Chief Executive Norman Moss said S.M.A.R.T’s industry-leading fast repairs and high levels of customer satisfaction had created a platform for a move into new areas.
“High severity repairs are a logical next step for us given our national footprint, support services capability and supplier network,” Mr Moss said. “We have given the diversification strategy careful consideration for some time and we already have proven experience in high severity repairs in Queensland and in Victoria through S.M.A.R.T Plus.”
S.M.A.R.T founder Jim Vais, in the newly created Group Operations Director role, will lead the diversification strategy in Australia and develop a network that focuses on high severity repairs.
Mr Vais will also establish a program of market-leading innovations and be involved in the expansion of S.M.A.R.T into New Zealand.
“I am looking forward to my new role where I have responsibility for improving our customer proposition by lowering cycle times even more, introducing new technical training and digital capabilities and enhancing the overall effectiveness of our supply chain.” Mr Vais said.
Peter McAninch has stepped up into Jim’s previous role as Acting Chief Operating Officer for S.M.A.R.T and will ensure S.M.A.R.T continues to meet the high standards set in customer service, customer satisfaction, work safety and operational excellence. Importantly, the existing S.M.A.R.T network will continue to focus operationally on the lower severity repairs.
Mr Moss said from a strategic perspective, the acquisition of QPlus, provided S.M.A.R.T with an ideal opportunity to further grow its business platform, initially within NSW and subsequently across other states within Australia.
“The team at QPlus have developed an internationally recognised heavy-hit repair business and S.M.A.R.T can now build on that foundation and momentum.”
S.M.A.R.T will take control of the business effective from January 2015.