Capital S.M.A.R.T has been recognised nationally for its customer service, taking out the 2014 Australian Business Award for Service Excellence.
The Australian Business Award for Service Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate leadership and commitment to customer service.
S.M.A.R.T’s Founder, Jim Vais, believes the ABA Award recognises “the Company’s extensive investment in People and Innovation to deliver seamless service and continuous improvement in the repair process”.
Capital S.M.A.R.T’s continuing focus on innovation has allowed the company to build market leading digital capabilities that enable it to service in excess of 3,200 bookings per week. And provide a service that truly delights the customer while allowing the network to maintain a leadership position in collision repairs in Australia.
“Absolutely superb. Thrilled with the process and how I was treated. Excelled yourselves.” – Holden Hill, SA