Insurance Repairs
Authorised insurance repairs you can trust
We are an authorised repairer for leading insurance companies, providing seamless and hassle-free accident repairs. As a trusted partner for AAMI, GIO, Apia, Shannons Insurance, Vero, Bingle and Suncorp Car Insurance, we focus on high quality repairs, efficient service that minimises downtime – so you can get you back on the road safely and with confidence.
Trusted by leading insurers with 62 locations serving Australian and New Zealand communities
Quality Repairs You Can Rely On
Our skilled technicians use advanced repair techniques and quality parts to restore your vehicle to its pre-accident condition.
Expert Technicians and Quality Assurance
Vehicles undergo a thorough quality assurance process to ensure safety, workmanship, and compliance with national standards.
Convenient Accident Repair Locations Nationwide
With 62 centres across the network, we make accessing trusted repairs simple and convenient.
Insurance Repair Process
We partner with leading insurance providers, including AAMI, GIO, Apia, Shannons, Vero, Bingle, and Suncorp to make the repair process simple and hassle-free.
Lodge Your Claim
Once your insurance has processed your claim, they will book you in for a vehicle assessment at one of our accident repair centres.
Upload Your Damage Photo’s
Click the secure Guided Image Capture link sent by your insurer. Follow the prompts to take and upload photos of your vehicle’s damage, helping our team assess your repair needs quickly and get you back on the road sooner.
Vehicle Assessment
Our estimators will assess your vehicle and order parts ahead of time to reduce delays. When your car arrives, we’ll inspect the damage and confirm your estimated completion timeframe.
Please feel free to enquire if you would like us to review repair options relating to damage outside your existing claim.
High Quality Repairs
Our expert technicians will repair your vehicle in line with industry standards and your insurance policy, ensuring quality workmanship and safety.
Final Quality Inspection
Before returning your vehicle, we will complete a quality check to ensure safety and a high standard of finish.
Vehicle Ready for Pickup
Once completed, we will notify you to collect your vehicle at your convenience, ensuring a smooth and hassle-free pickup.
Complimentary transport service
Lifetime warranty on all repairs
Bonus car wash
4.5/5 stars, based on 10,000+ Google Reviews
Experience the SMART difference
Our trained and accredited technicians take pride in restoring your vehicle to pre-accident condition, ensuring it looks as good as new. Explore our Before & After gallery to see real examples of our repairs, seamless colour matching, and work in action.
Frequently asked questions
How do I book an insurance repair with Capital SMART?
Once your insurance claim is approved, your insurer will book an assessment at one of our collision repair centres. We will send you an SMS notification to confirm your assessment and provide details on what to expect.
How long does an insurance repair take?
Will I get a courtesy car while my vehicle is being repaired?
Your insurance company manages loan vehicles, and availability depends on your policy and provider. Please contact your insurer to check your eligibility and for further details.
At Capital SMART Repairs, we offer complimentary transport service to and from our accident repair centre to ensure a hassle-free experience.
What type of parts do you use for insurance repairs?
Can I choose Capital SMART Repairs if my insurance company has not referred me?
We currently only accept insurance repairs from our partnered insurers. We are a trusted repairer for Suncorp Group brands, including AAMI, GIO, Apia, Shannons Insurance, Vero, Bingle, and Suncorp Car Insurance.
If your insurance company has not referred your vehicle to us, we are unable to process the repair through your policy.
However, you can still choose to have your vehicle repaired with us as a private repair, where you cover the cost directly. You can request a free quote online by uploading photos of the damage and providing us with a brief description of the required repairs.
How do I track the progress of my insurance repair?
For insurance repairs, we recommend contacting your insurer directly in the first instance for repair status updates.
We will also send you SMS notifications or call you to provide regular updates on your repair progress.
What is Guided Image Capture?
Guided Image Capture is a digital tool provided by Suncorp that allows you to take photos of your vehicle damage using your smartphone. The system guides you step-by-step, ensuring we receive the right images to accurately assess your repair needs.
Why do I need to use Guided Image Capture?
It helps us quickly understand the extent of the damage to your vehicle without you needing to visit a repair centre first. This speeds up the quoting process and allows us to get you back on the road sooner, or in some instances booked in earlier.
How do I access Guided Image Capture?
You’ll receive a link via SMS or email from Suncorp. Simply follow the instructions, use your smartphone camera to capture the required photos, and submit them directly through the link.
Do I need to download an app?
No, there’s no app required. Guided Image Capture works directly through the secure link you receive, making it simple and convenient to use.
What if I’m not confident using the tool?
If you are unable to upload your damage photos, please attend your scheduled in-person assessment as confirmed in your booking, and our team will assist you.
What happens after I submit my photos?
Once your images are uploaded, our team uses them to prepare for your assessment. We’ll contact you if there is anything further you need to do.
Will Guided Image Capture affect the quality of my repairs?
Not at all. The tool is designed to streamline the assessment process only. Your vehicle will still be repaired by Capital SMART’s skilled technicians, using industry-leading technology and processes.
What if I can’t complete the photo capture?
Is my information secure?
How long does the process take?
On average, Guided Image Capture only takes about 10–15 minutes to complete.